Epic Rent a Car

Problem areas

User Experience, Enterprise Application, Website Design & Dev, Automation

Industry

Automobile

Epic Rent A Car is a Melbourne based car rental company that aims to provide flexible and reliable car rental options for its clients. Dreaming of taking that road trip down the Great Ocean Road? Or looking for something more economical that’s perfect for Melbourne city sightseeing? Epic Rent a Car offers comfort and convenience along with roadside assistance for their all their customers

Pain Points

Epic Rent A Car’s old car rental system had a lot of performance issues and wasn’t very user friendly for the business’s team and customers alike.
These performance issues slowed things down a lot and increased customer wait times when creating customer reservations.
They also had conflicts with certain integrations that were placed in the system, which affected usability and resulted in a clunky user experience.
The old system also billed them on a subscription basis (based on the number of vehicles) so as the company grew, so did its expenses.
Upon browsing alternative systems on the market Vijith found them to be very limiting and reached out to us to create something custom to fit his business.

Project Objectives

Create a functional enterprise application, designed completely from scratch based on Vijith’s requirements.
Improve the usability of the application for his team members, as well as the front-end user experience for his customers with a customer-facing website.
Ensure that the system is fast with solid performance so that the whole business runs smoother and more efficiently.
Bring in a new payment tracking functionality for their active customers.
Enable them to add any amount of customers, vehicles and reservations without driving costs up.
Conduct onsite training for the team and change management with ongoing monthly support until they feel confident and comfortable with the new process.

Results

We created an enterprise application that was fast and created a seamless experience for the team. They were able to use the car rental system with much more ease now. ERAC is also able to store more details about their cars and clients!

The application we created allows it to scale up as the business grew. After the project was over, we did our first ever on-site training, where we visited the office and set everything up for them and trained the team to use the new system efficiently.

We recently added a new feature to help them track their client’s payments and we also have them on a maintenance plan to make sure the system is working efficiently with no bugs!

The new system upped their productivity as well. It now takes just 5 seconds to load a reservation and the system notifies the team if there is a car that isn’t roadworthy so that it can be sent in for maintenance. This makes it much easier for Epic Rent A Car to provide their clients with the safest automobiles.

What our clients say about us...

Vijith Ekanayake

founder and owner of Epic Rent a Car

My team has been working with MASK for 2 years now and it’s always a super experience! The team is very professional and know what they are doing. They made a custom car rental system for me from scratch, and my whole business runs on it today. Minul is very attentive to my business needs and visits my office frequently to conduct maintenance and train my guys on any system updates. We will continue to work with MASK well into the future – highly recommend!

Mask Solution's

Process

Gathering Requirements and creating a strategy

Because this was the first enterprise system we’d done, we wanted to make sure the new system met all of the requirements and more. A couple of requirement gathering workshops later, we’d got all the information we needed, so we created a strategy, complete with a timeline for the entire project and all the tasks, ranging from the development to the QA checks.

Design, Development and QA

Our designer created a wireframe that was much more user friendly compared to their old system. We were really able to get creative with this project which made the process that much more fun. The team would be able to handle their clients and cars much more efficiently now! We developed the system so that it could be easily scaled up as the company grew and the integrations worked smoother with the system than it did before. After multiple rounds of QA and usability testing, it was finally ready for the handoff.

Training and maintenance

We went to their office and set up the whole system ourselves and trained the team on how to efficiently use the system. The training took 4 visits spread out over a period of 6 months with consecutive upgrades to improve UX and cut down data entry time. Afterwards, we put them up in a maintenance plan for any bug fixes, routine updates and server maintenance.